Your company is desperate for customers. Every dollar counts. Jobs are on the line. Yet now could be the best opportunity to lose a sale. That's one thing I picked up from Roy Osing, the former chief marketing officer for Telus and author of the new book, BE DIFFERENT or ...

Picture this: You hire a contractor to gut your kitchen. He tells you the job will take three to four weeks. It takes him twice as long to finish 95% of the project. (I know this is kind of an industry standard, but that's not an excuse in my book). ...

I just got an update from Jantzi Research (“Canada’s leading provider of Environmental, Social and Governance (ESG) research for institutional investors”) that their Jantzi Social Index decreased in value by 5.63% during the month of November 2007. During the same period, the S&P/TSX Composite Index and the S&P/TSX 60 ...