My canadian business

From Canadian Business Online Blog, Mar 03, 2009

 By: Andrew Wahl

Bell announced yesterday it was acquiring all 750 of The Source electronics retail stores in Canada.

The price was not disclosed, but you can bet Bell got a good deal. According to a Globe and Mail story, Wade Oosterman, president of Bell Mobility and the chief brand officer of Bell Canada said his company paid “considerably less” than the $334-million that Circuit City paid for the company five years ago. And you’d certainly hope so, considering the U.S.-based Circuit City, formerly the second largest electronics retailer in that country, is currently liquidating its stores under bankruptcy protection proceedings.

So what did Bell get? At first blush, not much. The Source has about 5% of the fiercely competitive electronics retail market in the country, a segment that is not immune to an economy in recession. As a shopper, I don’t have a particularly favourable impression of the odd mix of products (many of them loud and flashing) on its shelves. Why would Bell want its mobile phones, satellite and Internet services associated with that?

If you read the Globe story, the analysis from the usual suspects is scattershot: Rogers and Telus expanded their retail presences significantly in recent years, but Bell has lagged, so this is an easy way to catch up; The Source’s mall-based stores will help them reach out to women and teens; the stores’ inventory of gadgetry, electronic gewgaws, and high-profit-margin cables, are “complimentary” to Bell’s services; it gets Bell high-profile marketing space.

Perhaps all of the above is true, and taken together, bought at a discounted price, makes this strategy reasonable. But the real kicker is that The Source has a deal with Bell’s competitor, Rogers (which also owns this website and signs my pay cheques), to sell mobile phones and services. So this move takes 750 retail stores out of Rogers hands as of the end of this year. Probably not a huge loss for Rogers, given its been converting its video stores into destinations for all Rogers services, but better for Bell than letting The Source fall into Rogers’ hands.

Nevertheless, it seems strange that BCE, a company that has been persistently divesting itself of any assets that don’t directly tie into its phone, mobile, Internet or satellite services, would suddenly acquire a loud, junky electronics retailer. So I view with some skepticism Oosterman’s remark, “The Source will continue to sell the broad array of products and services that it does today.” For now, perhaps. But ultimately, if this strategy is really going to pay off, I expect to see underperforming stores closed and the remaining ones overhauled.

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  1. One Response to “ Bell’s retail strategy: go to The Source ”

  2. I think this is a smart move. Not only is the chain remaining Canadian owned and operated, it is giving Bell the chance to knock Rogers out from their recent jump in that industry. Do I like Bell Products? Yes and no. Do they charge and charge their clients? Yes, but for home phone, if something breaks and it’s their problem to deal with, someone is out in 5 hours or first thing the next day. However, for my cellular I use Telus, and for my business phones we use The VoIP Highway in Brockville, Ontario. No problems yet and my bills have dropped since I left Bell. I’m a business owner, and with a recession I have to watch where, how, and how much money I am spending on certain things. (I also need to watch my grammar, but only on my own websites.)

    Maybe now, since The Source doesn’t need to talk to Circuit City in the states we can get some of our Source stores out of malls and expand!!!

    Thanks,
    Andrew (Canada Web – Canada’s Website Development Source! http://www.canwebpro.com)

    By Andrew on Apr 5, 2009

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